Customer Service Representative

Job not on LinkedIn

🔥 2 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Provide frontline support to customers of a growing bakery and food manufacturing business. • Handle customer enquiries, process orders, manage email inboxes and customer records. • Assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently. • Build and maintain positive customer relationships through timely, accurate, and courteous support. • Ensure order details are entered correctly and updated in the relevant systems. • Troubleshoot customer issues and resolve concerns where possible. • Handle customer complaints professionally, and escalate complex or sensitive issues to the appropriate internal contact or manager when required. • Maintain and update the CRM system diligently.

🎯 Requirements

• Previous experience in customer service, customer support, call center, order processing, or administrative support role. • Strong verbal and written communication skills. • Excellent phone manner with the ability to communicate professionally with customers. • Experience handling customer enquiries, complaints, and escalated concerns. • High attention to detail and strong data entry accuracy. • Ability to process orders and customer information with speed and precision. • Strong organizational and multitasking skills, with the ability to manage multiple inboxes and communication channels. • Comfortable working in a fast-paced environment with short turnaround times. • Ability to troubleshoot issues, think independently, and make sound decisions when appropriate. • Proactive, reliable, and able to work with minimal supervision in a remote work setup. • Comfortable coordinating with internal teams such as production, packing, logistics, and management. • Proficient in Microsoft Office and comfortable learning customer service, order management, and CRM systems. • Must be amenable to working an Australian business-hours schedule, including Saturdays as required. • Flexibility to support additional shift coverage when needed is highly preferred.

🏖️ Benefits

• Remote work Monday, Tuesday, Wednesday, Friday & Saturday, 8:00 am-5:00 pm Sydney Time