Loyalty Experience Manager

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🕒 May 23

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Bullfinch

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

⚡ Energy

☁️ SaaS

Finance • Energy • SaaS

Bullfinch is a company specializing in financial solutions for renewable energy systems. It offers financing options for solar panels, battery storage systems, wallboxes, and heat pumps, available through installment purchases or leasing plans. With the introduction of their rate or leasing models, Bullfinch aims to enhance customer experience and ensure cost-effective energy solutions. They provide seamless integration with existing processes through a comprehensive software platform, which helps manage and document client data and project details. Bullfinch operates internationally with teams in Berlin, Frankfurt, Barcelona, Madrid, and Zurich, and places a high importance on the quality of its installed components.

📋 Description

• Act as the primary advocate and concierge for a portfolio of top-tier players. • Conduct outbound calls to check in with players, offer reassurance, and gather feedback. • Act as the subject matter expert for all player inquiries regarding rewards, loyalty programs, and account benefits. • Monitor and facilitate withdrawal requests for your players. • Use your knowledge of player preferences to create and deliver unique, tailored rewards and incentives. • Collaborate with internal teams to ensure your players' feedback is heard and that their specific needs are met.

🎯 Requirements

• Fluent in English who can communicate with confidence and empathy over the phone and via written channels. • You take pride in owning a problem from start to finish. • You enjoy going the extra mile to turn a standard interaction into a memorable experience. • Ability to make informed decisions regarding custom rewards and player requests within company guidelines. • Capable of managing multiple player accounts and requests simultaneously without losing focus on detail or quality.

🏖️ Benefits

• competitive incentives • team trips to gaming expos • autonomy to work in ways that suit you while meeting ambitious goals