Billing Support Specialist

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Actively monitoring aging reports for past due customers and sending messaging when necessary • Daily collections calls to delinquent customers • Answering incoming billing related questions • Gathering the required information to help resolve any client inquiries efficiently • Extensively researching billing issues that are raised • Managing client expectations regarding estimated response time for issue resolution • Collaborating with team members to manage and escalate client inquiries

🎯 Requirements

• You have loved every minute of your experience in customer service • You thrive on metrics driven goals and results • You are interested in joining the finance industry • You have previous collections or call centre type experience

🏖️ Benefits

• Group Critical Illness • Group Income Protection • Group Life Assurance • Pension • Vision • EAP • Access to our Discounts and Wellbeing Portal • Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme • Unlimited Vacation • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Career development opportunities up/across Bullhorn