Email Support Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Burjline Builders

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Burjline Builders is a Pakistan-focused construction and project management firm offering residential, commercial, and industrial construction, design and planning, renovation services, and end-to-end project delivery. The company emphasizes tailored solutions, timely execution, and a skilled team of architects, engineers, and project managers, and operates with a small team founded in 2024.

📋 Description

• Respond to customer enquiries via email in a professional, clear, and timely manner. • Provide accurate information regarding products, services, sales, and rentals. • Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution. • Maintain detailed and accurate records of all customer interactions within our CRM system. • Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. • Collaborate with the sales and service teams to provide comprehensive solutions for our customers. • Contribute to the continuous improvement of our support processes and documentation.

🎯 Requirements

• Proven experience in a customer support role, with a strong emphasis on email-based communication. • Exceptional written communication and interpersonal skills, with a keen eye for detail. • Strong problem-solving abilities and a logical, methodical approach to troubleshooting. • The ability to work independently and manage your time effectively in a remote setting. • Proficiency with helpdesk software and CRM systems is highly desirable. • A patient, empathetic, and professional attitude towards all customer interactions. • An interest in or prior experience with industrial machinery or material handling equipment would be an advantage.

🏖️ Benefits

• Employment Type: Full-Time • Location: Remote (Based in Los Angeles, California, United States)