Executive Director, Global Technology Service Delivery

🕒 February 20

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Define and execute the global technology strategy aligned with business objectives and regulatory requirements. • Establish governance frameworks for technology services, ensuring compliance with data privacy/residency laws, GxP and other industry standards. • Partner with senior business and technology leaders to drive digital transformation initiatives and operational efficiency. • Lead global support services, including Microsoft 365 administration, end user computing, enterprise collaboration platforms, and communication tools. • Oversee global helpdesk operations, ensuring high-quality, timely support for end-users across all regions. • Manage IT Service Management (ITSM) processes and platforms, driving continuous improvement and automation. • Ensure reliable conference room technology and site support services for global offices and facilities. • Drive the deployment of ServiceNow to support enhanced ITSM process and procedures.

🎯 Requirements

• 14+ years in technology service delivery leadership roles, with at least 8 years in a global leadership capacity. • Bachelor's degree in Information Technology, Computer Science, or related field; advanced degree preferred. • Proven experience managing global solutions including Microsoft 365, Azure, ITSM platforms (e.g., ServiceNow), enterprise collaboration tools (e.g. MS Teams), end user computing and services. • Strong background in pharmaceutical or life sciences industry, with knowledge of GxP, HIPAA and regulatory compliance. • Expertise in managing global helpdesk and site support services. • Strategic thinking with ability to execute operational excellence. • Exceptional leadership, communication, and stakeholder management skills. • Strong vendor management and negotiation capabilities. • ITIL Expert or equivalent in IT Service Management. • Microsoft Certified: Enterprise Administrator Expert. • PMP or similar project management certification (pref).

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness