Director of Client Relations

🕒 February 18

☕ Washington – Remote

☕ Washington – Remote

💵 $130k - $200k / year

⏰ Full Time

🔴 Lead

👔 Director

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Blink UX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

Design

Blink UX is a user experience research and design firm that applies evidence-driven design principles to create innovative and memorable products for clients. The company emphasizes the importance of user experience in shaping perception of brands. Its research-led approach helps in crafting superior design solutions, which are not only functional but also aesthetically appealing. Blink UX is known for its work with prestigious clients including NASA, Amazon, Atari, and the New York Times. The company focuses on prototyping and collaborative design processes that align organizations and enhance user experiences.

📋 Description

• New Business Development: Prospect, pitch, and close enterprise accounts that align with Blink’s ideal client profiles and which create new logos for Blink. • Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance. • Client Advisory and Engagement: Establish trust with senior decision-makers and Mphasis partners to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale. • Collaboration with cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions. • Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts. • Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs. • Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table.

🎯 Requirements

• 7-10+ years of experience in business development or client acquisition, ideally in UX, design, or innovation consulting. • Proven success in landing enterprise clients (Fortune 500 and Big Tech verticals) and navigating complex sales cycles in both direct and partner-related opportunities. • Proven success in managing a client portfolio of over $5 million in consulting fees per year. • A hunter’s mindset—self-motivated, persistent, and energized by new opportunities. • Prior experience working in an integrated business or technology firm which has acquired strategic design consulting services. Collaboration with technology partners in sales and delivery of complex digital transformations, a plus. • Expertise in digital product and service design, sales, and delivery. • Exceptional communication and presentation skills, with a talent for storytelling. • Strategic thinking with a bias for action and results. • A values-driven approach to client engagement— consultative, authentic, curious, and collaborative. • Exceptional judgment in terms of the qualification of business opportunities. • Experience selling across industries on a global scale. Depth of experience in specific sectors is a plus. • A collaborative spirit and a passion for solving client challenges with smart, human-centered solutions. • A deep appreciation for the value of UX and a desire to stay ahead of industry trends. Prior experience as a research, strategy, or design practitioner, a plus. • Tech-savvy with an interest in emerging technologies, particularly AI. • A thought leader with referenceable experience in discussing or teaching topics related to research, digital product strategy, design, AI, or other relevant issues.