Learning Specialist

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

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BusRight

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🚗 Transport

☁️ SaaS

💰 $2.5M Seed Round on 2021-03

Education • Transport • SaaS

BusRight is a technology company focused on revolutionizing student transportation with innovative software solutions. Their platform offers route optimization, real-time tracking, and enhanced communication between schools and bus fleets to ensure safety and efficiency. By leveraging analytics and cloud-based technologies, BusRight aims to improve the reliability of school transportation systems.

📋 Description

• Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users). • Tailor your delivery based on audience skill levels, goals, and feedback. • Serve as the main point of contact for onboarding-related questions during the training period. • Own design and execution of all post-training follow-up communication. • When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month. • Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers. • Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind. • Monitor learner engagement and outcomes to continuously refine training approaches. • Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage. • Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences. • Develop a scope and sequence of skills that users need to use our core functions and additional features. • Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content. • Track training impact across accounts and help identify patterns or gaps in onboarding. • Over time, grow into a leadership role shaping training strategy, tools, and onboarding.

🎯 Requirements

• Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role • Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity • Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations • Possess exceptional communication skills: you can make complex ideas easy to understand • Are highly organized and comfortable juggling multiple accounts and running many sessions per day • Exhibit a curious mindset: you’re eager to test, measure, and improve what’s not working • Are extremely empathy-driven: you meet learners where they are and guide them forward • Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values**** • Bonus points for: • Experience building differentiated education systems for learners across a variety of levels • Can demonstrate a history of successful outcomes for learners in a program you designed • A sense of humor - this work can and should be really fun

🏖️ Benefits

• Work on technology that directly impacts student safety and the communities schools serve • Join a mission-driven team building the future of school transportation • Flexibility of remote work with a culture built on trust, relationships, and collaboration • Competitive compensation, equity, and benefits