Account Manager

🔥 7 minutes ago

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Buyers Edge Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 $425M Private Equity Round on 2024-04

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

📋 Description

• Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment • Owning customer communication on behalf of ArrowStream • Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.). • Maintain database and communicate important customer information • Lead and manage all preparation for client meetings, including on-site • Retain established standard for attrition for customer portfolio • Proactively review customer accounts to identify and pursue areas of opportunity to upsell • Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts. • Work with Customer Success to ensure seamless communication on escalated customer issues • Notify the Product team of enhancement requests that are priorities for customers and retention

🎯 Requirements

• Bachelor’s degree or related experience • 5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus), software solutions related experience, project management experience • Competency in working with MS Office applications • Proficiency with Excel • CRM, Jira, and Customer Service Software • Ability to travel overnight a few nights/month

🏖️ Benefits

• Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match. • Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation. • Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!