Customer Operations Associate

Job not on LinkedIn

🔥 7 minutes ago

🗣️🇩🇪 German Required

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Logo of Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

1 - 10 employees

Founded 1964

🤝 Non-profit

🏢 Enterprise

Construction • Non-profit • Enterprise

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB) is a professional association representing medium-sized construction companies in Germany. It focuses on advocating for the interests of its members, addressing issues within the construction industry, and facilitating communication and collaboration between construction professionals. The organization provides a range of services including seminars, legal consultancy, and information on industry regulations, sustainability, and labor law to support its members in navigating the complexities of the construction sector.

📋 Description

• handle first-line support via chat and email, in German (and sometimes English) • triage every ticket: resolve it yourself, find a workaround, or route it upstream • learn the product fast and mostly on your own • maintain quality across every response • provide feedback to Leadership and the product team

🎯 Requirements

• you've worked in a situation where unhappy people needed help • you write clearly in German and English • avid user of LLM solutions • genuine interest in software • ability to figure things out independently

🏖️ Benefits

• positive working atmosphere • maximum transparency • communication at eye level • support every step of personal and professional development

Apply Now

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