Senior VIP Relationship Specialist

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Bybit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

₿ Crypto

💸 Finance

👥 B2C

💰 Debt financing on 2025-03

Crypto • Finance • B2C

Bybit is a cryptocurrency exchange platform that simplifies crypto trading and offers welcome bonuses for new users. The provided text shows site navigation, promo text “Your crypto journey, simplified”, trading pairs like XAUT/USDT, and mentions derivatives and hot coins, indicating spot and derivatives trading services.

📋 Description

• Portfolio Management & Acquisition: Drive client acquisition and deliver high-touch relationship management for a dedicated portfolio of premium institutional and high-net-worth (HNW) clients in Brazil. • Relationship & Engagement: Build strong rapport and trust with existing VIP clients through frequent, personalized, and sustained communication, ensuring high retention and platform loyalty. • Process Optimization: Take ownership of designing and optimizing key customer service processes and systems tailored to the local market, establishing management rules, and tracking the life-cycle status of key accounts. • Data-Driven Analysis: Analyze client trading behaviors, identify unspoken or sophisticated needs, and prepare comprehensive key customer analysis reports to inform localized product and service strategies. • Cross-Functional Collaboration: Act as the strategic liaison between Brazil VIP clients and internal stakeholders (Product, Compliance, Operations, and Tech teams) to deliver optimal, seamless, and compliant service solutions.

🎯 Requirements

• Proven Track Record: A well-established client network in Brazil/LATAM, including institutional clients, high-net-worth individuals (HNWIs), family offices, private banking clients, brokers, or futures institutions. • Industry Experience: Direct experience working within crypto trading platforms, digital asset exchanges, or fintech pioneers is highly advantageous. • Financial Background: Minimum of 4-6 years of prior experience in sales, account management, or client services within international financial institutions, commercial/private banking, or asset management. • Language Proficiency: Native or bilingual fluency in Portuguese (both written and spoken) is mandatory, along with professional proficiency in English for cross-border corporate communication. • Adaptability & Resilience: Proven ability to thrive under pressure, manage tight deadlines, and excel in a fast-paced, multi-tasking environment. • Crypto Passion: Demonstrates a deep enthusiasm for the web3 and cryptocurrency industry, with a sharp understanding of the latest trends, regulatory shifts, and innovations in the Brazilian market.

🏖️ Benefits

• Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.