Regional Technical Specialist

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BYD Auto Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

⚡ Energy

Transport • Energy

BYD Auto Brasil is the Brazilian subsidiary of BYD Group focused on selling, supporting and recruiting for BYD's electric passenger and commercial vehicles in Brazil. The company represents BYD's zero-emission transportation and energy solutions locally, linking into the global group's offerings that include battery and charging technology, commercial fleets and passenger EVs. The site content also indicates careers, locations and corporate information for BYD's regional operations.

📋 Description

• Respond promptly to dealer technical support requests through designated channels • Perform on-site vehicle diagnostics and troubleshooting to support dealers and service centres • Identify and report product quality issues found in the field, support investigations and follow-up actions • Lead the resolution of customer concerns, working with both service teams and end customers • Act as the "eyes and ears" in the field, providing feedback and insights to the Aftersales team • Monitor technician competency levels within your region and recommend targeted training opportunities • Support visits from factory engineers at service centres and Pre-Delivery Inspection (PDI) facilities • Conduct on-site confirmation, analysis, improvement, and training for technical and NPS-related issues • Provide weekly reports summarizing regional operations, including technical support activities, major quality concerns, urgent incidents, documentation/manual updates, and the status of vehicles pending diagnosis, parts, or repair • Prepare and submit monthly operational reports, covering technical support activities, first-time fix rate, pending vehicle status, and NPS performance • Other ad-hoc tasks as per the business request

🎯 Requirements

• Certificate III in Automotive Mechanical Technology (Light Vehicle) or equivalent qualification • A minimum of 5 years' experience in a technical support or customer service role within the automotive industry • Master Technician or Diagnostic Technician status is preferred • Strong diagnostic skills and hands-on capability • Excellent written and verbal communication skills, with the ability to communicate complex information clearly • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) • Good understanding of dealership operations, workshop processes, and automotive service best practices • Self-driven, customer-focused, and able to manage responsibilities across multiple locations

🏖️ Benefits

• Professional development opportunities