Real Estate Front Desk, Admin Assistant

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🕒 May 25

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C9 Teams

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

<C9 Teams> is an AI-driven offshore hiring and managed staffing company that connects businesses with vetted remote professionals and manages the entire hiring lifecycle. They provide staff selection using AI matching, end-to-end onboarding, payroll and compliance management, time tracking and performance oversight, and dedicated success/account managers to run day-to-day operations. C9 Teams targets businesses looking to scale with offshore talent, offering a platform/dashboard for real-time hiring updates and flexible engagement terms.

📋 Description

• Front Desk & Client Communication • Inbound Call Handling: Act as the first point of contact for our agency. Answer incoming calls professionally, figure out the caller's needs, and direct them to the right team member. • Proactive Outbound Calls: Return missed calls promptly, follow up on general inquiries, and make outbound calls to clients, tenants, or tradespeople as requested by the property management team. • Inquiry & Lead Management: Take detailed messages, capture lead information accurately, and log them for team follow up. • Client Support: Answer basic questions from clients, landlords, and tenants regarding property listings, inspection times, or appointment bookings. • Calendar Management: Coordinate and schedule appointments, property viewings, and meetings for agents and property managers. • Arrears Support: Make friendly but firm follow-up phone calls to tenants regarding rent arrears. • Administrative Support • CRM Management: Keep the database clean by updating client profiles, call logs, and incoming inquiries. • Team Liaison: Work closely with agents and property managers to pass on critical information and ensure nothing falls through the cracks. • General Admin Support: Handle daily administrative tasks, including email correspondence, basic data entry, and file organizing.

🎯 Requirements

• Excellent Communication: Flawless verbal and written English skills with a warm, confident, and professional phone manner. • Adaptability: Quick learner who can easily pivot from handling a live phone call to focusing on administrative tasks or system updates. • Integrity & Trust: Highly dependable and honest in a remote environment. • Technical Aptitude: Experience using PropertyTree is a massive advantage. • Trainability: Resourceful and eager to grow, listening well to feedback and actively looking for ways to improve skills. • AI & Technical Literacy: Proven capability in using Generative AI and automation tools effectively to enhance daily output, draft communications, and optimize processes. • Desired Experience: Previous experience supporting the Australian Real Estate industry is a major plus. Prior experience in a receptionist, front desk, or phone-heavy customer service role.

🏖️ Benefits

• Flexible work arrangements