Client Service Associate, Transcription

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Cadence

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💸 Finance

💰 $650k Seed Round on 2017-07

B2B • Finance

Cadence is a leading language solution provider specializing in offering interpretation, translation, and transcription services to the global business and investment community. They connect clients with top linguistic talent and technologies, ensuring high-quality multilingual interactions in business meetings, conference calls, and document translations. With over 10 years of experience and a team of more than 50 members, Cadence serves a wide range of clients, including investors, consultancies, and corporations. The company is known for its rapid response times, dedicated project management, and high compliance standards, tailoring its services to meet the specific business objectives of its clients.

📋 Description

• Get incoming transcription requests, assess complexity and turnaround needs • Quote projects and set realistic timelines • Answer client questions about project status and requirements • Flag blockers or scope changes early • Load audio files into systems • Match freelance transcribers to projects based on language, expertise, and availability • Track 15–25 projects simultaneously without dropping balls • Brief Client Service Managers on status and blockers • Monitor costs and flag margin issues upfront • Build and maintain relationships with your freelancer pool • Document workflows and identify bottlenecks in the transcription pipeline • Develop processes that reduce turnaround time and improve accuracy • Optimize resource allocation to maximize project margins • Propose improvements to how projects move through the system • Review transcripts against templates and client requirements • Work with freelancers on revisions if needed • Deliver polished files on deadline

🎯 Requirements

• 2+ years in operations, project coordination, client-facing, or data management role (document control, customer service, HITL platforms, data annotation, or similar) • Expert in Excel and Word • Crystal clear written and verbal English • Obsessive about detail and accuracy • Comfort juggling multiple moving pieces • Able to work independently and own problems • Background with HITL (human-in-the-loop) platforms or data annotation work (Remotasks, Toloka, Mindrift, etc.) (Nice to Have) • Experience building scalable processes across distributed teams (Nice to Have) • Track record optimizing workflows or reducing project turnaround (Nice to Have) • Prior experience managing or coordinating with freelancers or contractors (Nice to Have) • Fluency in French, Mandarin, or German (helps with client outreach and freelancer coordination) (Nice to Have) • Global work experience across multiple timezones

🏖️ Benefits

• 15 days annual leave • Healthcare insurance and other health benefits • Annual allowance for professional development expenses