IT Services Manager

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Cadmus Soluções em TI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Cadmus Soluções em TI is a Brazilian IT services and solutions company that accelerates business transformation by combining human expertise and artificial intelligence. It offers Multi-AI integrations, intelligent squads (multidisciplinary teams), automation of manual processes, digital solutions including custom software development and modernization, and talent-sourcing/capacity services to staff and upskill IT teams. The company operates a Center for Artificial Intelligence and delivers tailored enterprise software, chatbots, assistants and delivery accelerators for clients across large organizations.

📋 Description

• Oversee the delivery, support, and continuous improvement of IT services across the organization • Align service delivery with business objectives, operational goals, and industry best practices • Serve as a bridge between IT operations and business stakeholders • Monitor service performance and implement continuous improvement initiatives • Design, implement, and maintain automated workflows • Use data analysis to identify trends, predict issues, and provide recommendations to leadership • Create and maintain dashboards and interactive visualizations in Power BI • Produce reports and data narratives for technical and non-technical stakeholders • Oversee vendor and contract management • Ensure compliance with policies, audits, and data governance regulations • Collaborate with business leaders to prioritize IT initiatives • Implement change management strategies for service transitions and technology deployments • Develop and maintain service catalogs, asset management systems, and reporting frameworks • Prepare periodic performance reports for senior leadership • Govern changes, releases, incidents, problems, and service requests • Identify opportunities for applying RPA, scripting, and AI-based solutions • Foster collaboration, innovation, and accountability within the IT services team

🎯 Requirements

• Leadership and management of IT service delivery across all business units • Adherence to SLAs, ITIL best practices, and customer satisfaction targets • Experience with operational metrics, KPIs, and data-driven analysis • Knowledge of workflow automation and optimization of repetitive tasks • Experience in data analysis, trend identification, and service issue forecasting • Experience with Power BI and similar data visualization tools • Ability to communicate complex metrics to technical and non-technical stakeholders • Experience in vendor and contract management, procurement, performance evaluations, and service level negotiations • Knowledge of organizational policies, audit requirements, and data governance regulations • Experience in change management, service transitions, and technology rollouts • Knowledge of IT service catalogs, asset management systems, and service reporting frameworks • Knowledge of release, incident, problem, and service request management • Familiarity with RPA, scripting, and AI-based solutions • Ability to promote collaboration, innovation, and accountability in IT services teams