Learning Support Specialist

🔥 33 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cadmus

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Cadmus is an online assessment platform designed to support learners and empower educators in higher education. By providing proctor-free exam alternatives and enhancing online assessment experiences, Cadmus aims to improve student outcomes and engagement. Its features include learning analytics and scalable intervention opportunities to help students succeed in their studies and transform teaching and learning. Cadmus is globally trusted by leaders in higher education for its holistic approach to academic misconduct, assessment redesign, and curriculum reform.

📋 Description

• Answer academics and students by email and chat • Determine whether inquiries are how-to questions or real faults • Escalate technical issues to the technical team with complete information • Handle first-line queries end to end during the shift • Answer most how-to questions independently • Provide UK and Americas users with fast, reliable first responses within support targets • Ensure users understand how their issues were resolved • Improve help articles and templates based on recurring questions • Shape at least one conversation with the product team

🎯 Requirements

• 1 to 3 years in customer-facing support, ideally for a software product: SaaS, HR or learning platforms, edtech, or IT service desk • Experience working in a helpdesk or shared inbox such as Zendesk, Intercom or HubSpot • Fluent written and spoken English • Clear, warm writing • Ability to follow a user's steps, reproduce a problem and describe it precisely • Calm and kindness under pressure • Ability to follow through and keep open issues progressing • Curiosity, openness to feedback, and willingness to ask when unsure • Bonus: experience supporting teachers, students or university staff, or working with an LMS like Canvas or Moodle

🏖️ Benefits

• Remote from Mexico • Full-time contractor basis • Paid annual leave • Paid sick leave • Training on the platform from day one • Opportunity to have a real say in how support is provided for the newest region • Coverage of NAs Eastern Time, 9am–5pm (7am–3pm Mexico City time)