Customer Service Specialist, E-commerce

Job not on LinkedIn

🔥 55 minutes ago

🌐 Mexico, Colombia, +5 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇨🇷 Costa Rica – Remote 🇨🇱 Chile – Remote 🇳🇮 Nicaragua – Remote 🇵🇭 Philippines – Remote

💵 $1.3k - $1.8k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Independently manage buyer-seller messaging across an assigned book of Amazon client accounts • Own end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon • Coordinate return and refund decisions with brand management • Synthesize defect patterns, listing accuracy gaps, and image/copy mismatches and hand them off to Listing and Case Specialist teams • Identify complaints rooted in FBA issues and route them to the FBA Resolution team with documentation • Use structured escalation paths with Amazon for complex buyer-seller disputes • Act as an SME or Trainual content owner for at least one Customer Service function • Provide day-to-day casework guidance to Customer Service Specialist I peers • Monitor Amazon buyer-side policy changes using blogs, LinkedIn, and seller forums • Maintain or exceed department performance standards • Perform other duties as assigned

🎯 Requirements

• 2–3 years of customer support or customer resolution experience, preferably in an eCommerce setting • Strong understanding of business, procedures, and specialized functions • Strong written and verbal communication skills • Ability to de-escalate buyer situations • Detail-oriented and proactive approach to resolving buyer concerns • Ability to analyze data related to buyer complaints and review trends • Hands-on experience with Amazon Seller Central buyer-seller messaging, Feedback Manager, and Voice of the Customer dashboards preferred • Experience with A-to-z claim responses and chargeback documentation preferred • Prior experience owning a Customer Service book of work in an agency or multi-brand environment preferred • Ability to independently deliver high-quality work across a full book of business • Clear escalation write-ups and strong buyer-facing and cross-team communication • Ability to apply sound judgment to non-standard cases and choose the correct escalation path • Experience owning one Customer Service function end-to-end and keeping Trainual current • Ability to provide peer guidance and contribute to cross-functional goals

🏖️ Benefits

• Remote work: Work from anywhere; global team and work-life balance • Growth opportunities and ability to shape the role and grow with the company • Innovative, data-driven culture • Confidentiality and Non-Circumvention Agreement as part of the recruitment process