Junior Customer Success Analyst – Onboarding

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Caju

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $4M Undisclosed on 2025-01

Fintech • HR Tech • SaaS

Caju is a Brazilian payment institution and HR platform that centralizes employee benefits, expense management and HR processes in a single, integrated solution. Authorized by the Banco Central as an institution of payment, Caju offers cards and a mobile app, multibenefits administration (CLT, PAT, flexible), expense and reimbursement workflows, mobility and wellbeing services, and acts as a banking correspondent for payroll lending. The company focuses on B2B customers—serving small to large employers—to simplify HR operations, improve employee engagement and provide financial-services features with regulatory compliance.

📋 Description

• Lead the implementation of a high-volume portfolio of companies • Conduct meetings and follow up with HR teams and decision-makers, aligning expectations, timelines, and responsibilities • Monitor portfolio activation and ramp-up metrics, take ownership of target attainment, and present results to leadership • Manage assigned cases by controlling the funnel, prioritizing requests, and tracking progress and next steps • Keep the CRM up to date by recording the history, status, and forecast for each account • Anticipate signs of delays and churn risk early in the customer journey and implement action plans • Collaborate with internal teams to remove critical roadblocks • Coordinate handoffs with the Sales team and ensure a complete transition to the Account Management team at the end of implementation • Represent the customer voice in internal forums and lead initiatives with Product, Services, Support, and Sales • Propose and contribute to process improvements across the onboarding stages

🎯 Requirements

• Customer-focused, with the ability to understand needs, exceed expectations, and ensure customer success • Ability to prioritize multiple demands simultaneously while maintaining consistent execution • Strong attention to detail to ensure high-quality deliverables • Excellent communication, active listening, and empathy • Flexibility to work in a dynamic environment • Ability to interpret metrics and prioritize based on data • Availability to travel and participate in in-person activations and events for internal teams and customers, as needed • Experience implementing or onboarding customers at technology companies (SaaS or fintech) is a plus • Experience in the corporate benefits or HR market is a plus • Experience managing a high-volume portfolio is a plus • Experience using AI or automation tools in day-to-day work is a plus • Familiarity with CRM tools, preferably Salesforce, is a plus

🏖️ Benefits

• Collaborative and fun work environment • Continuous learning • Participation in in-person activations and events for internal teams and customers, as needed

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