Mid-level Customer Success Analyst – Enterprise Accounts

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🕒 4 days ago

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Caju

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $4M Undisclosed on 2025-01

Fintech • HR Tech • SaaS

Caju is a Brazilian payment institution and HR platform that centralizes employee benefits, expense management and HR processes in a single, integrated solution. Authorized by the Banco Central as an institution of payment, Caju offers cards and a mobile app, multibenefits administration (CLT, PAT, flexible), expense and reimbursement workflows, mobility and wellbeing services, and acts as a banking correspondent for payroll lending. The company focuses on B2B customers—serving small to large employers—to simplify HR operations, improve employee engagement and provide financial-services features with regulatory compliance.

📋 Description

• Work in a high-touch model, conducting personalized and strategic interactions with assigned customers according to area strategic guidelines; • Lead periodic meetings (QBRs) and trainings with consultative and solution-oriented interactions, identifying risks and opportunities related to adoption, retention and customer satisfaction; • Monitor customer health metrics, ensuring proactive and prioritized account management; • Anticipate churn signals, engage in negotiations and recovery plans, and collaborate with internal teams to resolve critical blockers; • Identify and nurture upsell and cross-sell opportunities; • Represent the voice of the customer in internal forums and coordinate actions with product, services, support and sales teams; • Collaborate with internal teams to ensure a consistent experience and contribute to the continuous evolution of the Customer Success function.

🎯 Requirements

• Experience managing a B2B customer portfolio in Technology or SaaS companies; • Excellent communication, active listening and empathy to build strong relationships and communicate clearly; • Commitment to results and to delivering customer value, acting proactively to find solutions; • Ability to lead strategic meetings with stakeholders at different levels; • Experience with CRM systems and asynchronous communication tools; • Analytical skills to interpret metrics and prioritize based on data; • Flexibility and adaptability to work in a dynamic environment; • Willingness to travel.

🏖️ Benefits

• Caju benefits card, offering flexibility to use your benefits (Meals, Grocery, Mobility, Health, Home Office, Culture and Education); • Health plan with no co-payment (Unimed, SulAmérica or Alice); • Zenklub, with online sessions with therapists and coaches to support your mental health; • Wellhub; • We also encourage language learning through our partnership with Rosetta Stone; • Recharge day - day off; • Conexa Saúde - online medical consultations; • Childcare allowance; • Partnership with Alura; • Remote work — work from anywhere within Brazil; • We provide work equipment; • Many opportunities for growth — we have a lot to grow and we strongly hope you’ll help us with that!