Customer Service Consultant – Advanced English

🕒 5 days ago

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Accenture

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🤖 Artificial Intelligence

☁️ SaaS

Consulting • Artificial Intelligence • SaaS

Accenture is a global professional services company specializing in digital, cloud, and security solutions. The company provides strategy, consulting, and technology services, partnering with businesses across various industries to drive innovation and transformation. Accenture is recognized for its expertise in artificial intelligence and its commitment to sustainability and organizational talent development.

📋 Description

• Conduct analyses of customer service processes, identifying bottlenecks, improvement opportunities and transformation points using data and AI tools • Structure recommendations and solutions for the client, translating analytical findings into practical proposals and executive materials (reports, presentations, business cases) • Act as a qualified liaison with client areas (operations, CX, technology, finance), ensuring alignment and quality in project deliverables • Support the definition and monitoring of performance indicators (KPIs) for the service operation, proposing continuous improvement actions • Contribute to building solutions that integrate process redesign, technology and AI into customer service operations • Prepare and review project documentation (requirements, process flows, action plans) with autonomy and technical rigor • Support the development of analyst profiles within the team, sharing knowledge and consultative best practices

🎯 Requirements

• Analytical ability and problem-structuring skills with business acumen • Strong written and verbal communication, able to present conclusions objectively to different audiences • Autonomy to deliver results with quality, organization and attention to detail • Collaborative profile and ease interacting with multidisciplinary teams and client stakeholders • Results-oriented and proactive in identifying improvement opportunities • Bachelor's degree in Business Administration, Engineering, Economics, Marketing or related fields • Previous experience in process improvement projects, customer service operations or consulting • Advanced Excel (analysis, data consolidation) and PowerPoint skills to support the development of executive materials • Familiarity with generative AI tools and BI (e.g., Power BI) applied in analytical and consulting contexts • Knowledge of agile methodologies, change management and process mapping • Conceptual knowledge of CRM, omnichannel strategy, service strategy and customer experience (CX) • Intermediate English for reading and project communication

🏖️ Benefits

• Medical insurance – 100% company-sponsored (employee and dependents) • Dental insurance • Meal or food allowance with no employee deduction • Life insurance • Private pension plan • Welhub • Employee stock purchase option at a discount • Pharmacy discounts • Childcare assistance • Partnership with language schools • SAP certifications (unlimited) • Extended maternity and paternity leave • Performance-based bonus (PPR) *According to current policy