Business Controls Manager – Mortgage Lending

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Cake Mortgage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Our Mission is to be a Partner For Life by empowering our customers to get the most value out of their biggest investment–whether they’re purchasing a new home, refinancing to a lower rate or tapping some hard-earned equity, we’ll stop at nothing to make every stage of home ownership a piece of Cake.Millennial Home Lending, Inc NMLS 1734623(https://nmlsconsumeraccess.org)

📋 Description

• Develop and maintain business control frameworks across the mortgage loan lifecycle, including origination through post-closing • Identify operational, compliance, financial, and reputational risks and implement mitigation strategies • Monitor internal controls, conduct risk assessments, root cause analyses, and gap reviews to improve effectiveness and ensure regulatory compliance • Partner with business leaders on process changes, system enhancements, and operational initiatives to assess control impacts and risk exposure • Track and report KRIs, KPIs, control performance, emerging risks, and remediation efforts to leadership • Support quality control, audits, regulatory exams, issue management, remediation tracking, and control testing activities • Ensure compliance with mortgage regulations, agency/investor guidelines, and internal governance standards • Lead, coach, and develop team members by setting performance expectations, providing feedback, managing workloads, and fostering a culture of accountability and continuous improvement • Oversee staffing, training, performance management, and employee development to ensure team effectiveness and operational success • Collaborate cross-functionally to strengthen controls, improve processes, reduce risk, and enhance operational efficiency and customer experience • Maintain policies, procedures, and documentation while leading or supporting governance, compliance, and risk-related projects • Perform additional duties as assigned.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Risk Management, Mortgage Banking, Compliance, or related field preferred • 5+ years of mortgage lending experience in risk management, business controls, compliance, quality control, audit, operations, or process governance • 2+ years of experience managing, coaching, and developing team(s) in a leadership capacity • Strong knowledge of the mortgage loan lifecycle, agency/investor guidelines (FHA, VA, USDA, Fannie Mae, Freddie Mac, GSEs), and federal/state mortgage regulations including TRID, RESPA, TILA, ECOA, HMDA, Fair Lending, and AML-related controls • Experience with risk assessments, control testing, issue remediation, governance frameworks, internal audits, and regulatory examinations • Ability to interpret regulatory requirements and translate them into effective business controls and operational processes • Strong analytical, problem-solving, project management, and cross-functional leadership skills with attention to detail • Excellent written, verbal, and executive-level communication skills • Proficiency with mortgage systems (including Encompass or similar LOS platforms), reporting tools, spreadsheets, and business analytics platforms • Experience in mortgage banking, including retail, wholesale, correspondent, servicing, or other regulated financial services environments • Professional certifications in risk, audit, compliance, or mortgage banking are a plus.

🏖️ Benefits

• Competitive compensation and performance-based bonuses • Collaborative and entrepreneurial culture • Opportunities for career advancement and innovation