Customer Service Technician, IP/CP

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Canon EMEA

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Hardware • B2B • B2C

Canon EMEA is a leading imaging and optical products company based in Europe, specializing in cameras, printers, and business imaging solutions. The company offers a wide range of products including DSLR and mirrorless cameras, compact digital cameras, professional photo printers, and home office solutions that enhance productivity. Canon EMEA is committed to innovation and delivering high-quality imaging solutions for both consumers and businesses.

10,000+ employees

Founded 1937

🔧 Hardware

🤝 B2B

👥 B2C

📋 Description

• You optimize the technical performance of equipment in a cost-effective manner to actively contribute to improved customer satisfaction while meeting service commitments. • You perform preventive and corrective maintenance on the machines assigned to you in accordance with the Company's maintenance policy, improving product reliability through preventive measures, implementing modifications, reporting technical information, and advising and assisting customers on equipment use. • You may be required to provide night and weekend on-call support for corrective maintenance.

🎯 Requirements

• BTS/DUT-level qualification preferred (electrical/electronics, mechanical, IT). • Valid driving licence (category B). • Technical English — reading and speaking. • Minimum 4–5 years' experience in maintenance of high-volume printing equipment ideally, or on industrial equipment with IT components (robotics, etc.). • Analytical skills (troubleshooting). • Good interpersonal skills and a commercial mindset. • Attractive compensation package (technical bonus). • Sixth week of paid leave. • Company vehicle.

🏖️ Benefits

• Flexible working hours and measures that support work–life balance. • Competitive compensation package and attractive employee benefits. • Employee discounts on Canon products. • Internal initiatives to promote well‑being, team cohesion and engagement. • HR policies committed to diversity, inclusion and equal opportunity. • A stimulating work environment, whether based at our Paris headquarters or in the regions. • Tailored training and development programmes. • A company culture founded on collaboration, innovation and respect. • Strong commitments to sustainability and corporate social responsibility.