Senior Manager, Installation

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Canopy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💳 Fintech

☁️ SaaS

🤖 Artificial Intelligence

💰 $4.8M Series A on 2018-10

Fintech • SaaS • Artificial Intelligence

Canopy is a Singapore-headquartered SaaS platform that consolidates and reconciles custody and portfolio data to create a private, reconciled source of truth for complex wealth owners. The product connects 250+ custodians and reconciles accounts daily, then layers wealth intelligence, bank-grade reporting, and opt‑in AI agent workflows to answer plain-language questions, surface exceptions, and automate operational tasks for single- and multi-family offices, external asset managers, private banks, accounting firms, and trustees. Launched in 2017, Canopy emphasizes security and compliance (ISO 27001:2022, MAS-aligned), per-client isolation, and encrypted storage, and is built to scale wealthy clients’ reporting and oversight needs without adding headcount.

📋 Description

• Own end-to-end installation outcomes, ensuring every customer goes live on schedule operationally prepared, and confident in the Canopy platform. • Establish and enforce installation quality standards, methodologies, and best practices across all RTLS installations. • Define and monitor key performance indicators (KPIs) for installation efficiency, quality, cost, and customer satisfaction. • Develop and maintain installation playbooks, standard operating procedures, and training materials. • Ensure compliance with healthcare regulations, safety standards, and customer requirements across all sites. • Drive continuous improvement initiatives based on installation data, lessons learned, and industry best practices. • Translate field insights into improvements across product, installation methodology, customer readiness, and overall service delivery. • Lead a distributed team of Deployment Leads and Field Service Technicians. • Provide hands-on coaching, performance management, and career development support for direct reports. • Foster a culture of accountability, quality, and continuous improvement within the installation organization. • Conduct regular performance reviews and establish clear success metrics for all team members. • Travel to customer sites to support critical installation, reinforce quality standards, and develop team capability in the field.

🎯 Requirements

• 8+ years of experience in installation operations, field services management, or technical implementation leadership. • Demonstrated experience leading managers, field service teams, installation teams, or installation organizations across multiple concurrent customer programs. • Proven track record establishing and scaling installation operations in a technology or healthcare technology environment. • Strong vendor management experience, including contract negotiation and performance management. • Demonstrated expertise in workforce planning, resource optimization, and scheduling across distributed teams. • Excellent analytical skills with ability to define, track, and drive improvement in operational KPIs. • Experience implementing process improvement methodologies and driving organizational change. • Exceptional communication and stakeholder management skills, with ability to influence across all organizational levels. • Strong business acumen with experience managing budgets and cost optimization. • Healthcare technology or RTLS installation experience is strongly preferred. • Familiarity with healthcare regulations, facility operations, and clinical workflows.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities