Director, Channel Strategy & Patient Services

🕒 May 14

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Capricor Therapeutics, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Capricor Therapeutics, Inc. is a clinical-stage biotechnology company developing cell- and exosome-based therapeutics, focused on precision medicine for Duchenne muscular dystrophy and other serious diseases. The company advances allogeneic cardiosphere-derived cells (CDCs) and exosome platforms across a multi-stage pipeline, including investigational cell therapy (deramiocel) and approaches for loading therapeutic oligonucleotides into exosomes. Capricor emphasizes patient-focused development, translational research, and strategic partnerships to bring novel biologic medicines to patients.

📋 Description

• Drive Capricor’s U.S. distribution channel strategy, including 3PL selection and oversight, specialty distributor network design, trade agreements, and product flow from manufacturer to dispensing channel. • Build and run Capricor’s U.S. patient services model across therapeutic areas, including referral intake, benefits investigation, prior authorization, and case management. • Partner with internal teams to support the selection, onboarding, and ongoing management of 3PL, specialty distributor, hub, and specialty pharmacy partners, ensuring clear SLAs, KPIs, and governance frameworks. • Map, standardize, and enhance patient journeys across programs to reduce access friction and support timely initiation of therapy. • Develop and maintain SOPs and training materials for patient and provider facing interactions, ensuring alignment with regulatory, legal, and compliance expectations. • Run financial assistance and affordability programs, including copay, patient assistance, and bridge/quick-start, with external vendors. • Support site onboarding and certification processes for institutionally administered or infused therapies, working closely with treatment centers and operational partners. • Collaborate closely with Market Access to align patient services workflows with payer requirements, reimbursement expectations, and access pathways. • Partner with Commercial Operations and IT to ensure effective data capture, reporting, and system integration across vendor ecosystems. • Develop dashboards, KPIs, and reporting insights to monitor program performance, patient experience, and operational effectiveness. • Define KPIs and build the launch-readiness measurement framework for channel and patient services, covering pre-launch leading indicators and post-launch performance tracking. • Manage relationships and budgets with channel, hub, and patient services vendors; lead RFPs and contracting in partnership with Procurement and Legal. • Build a small team of patient services and channel operations staff over time, and advise Commercial leadership on how the team should grow. • Run ad-hoc analyses and scenario evaluations for Commercial leadership and internal stakeholders. • Establish processes, templates, and tools so channel and patient services execution stays consistent as the company grows.

🎯 Requirements

• Bachelor’s degree required; advanced degree or clinical background (e.g., RN, PharmD) preferred. • 10+ years of experience across pharmaceutical channel strategy, 3PL and specialty distribution management, patient services, hub operations, or specialty pharmacy oversight within biotech or pharma. • Demonstrated success building or scaling patient support programs for rare disease or specialty therapies. • Experience supporting product launches, ideally in rare diseases or complex infused therapies. • Deep expertise in pharmaceutical distribution models (3PL, specialty distributor, specialty pharmacy), benefits verification, prior authorization workflows, case management, and financial assistance programs. • Strong operational discipline, empathy, and vendor partnership experience. • Can explain complex channel and patient services topics clearly to leadership and cross-functional teams. • Proven ability to manage multiple priorities and operate effectively in a fast-paced, growth-stage environment. • Has led or contributed to a commercial launch and built channel and patient services capabilities from scratch at a pre-commercial or early-commercial company.