Senior Manager, Customer Enablement

🕒 April 22

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CaptivateIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💸 Finance

🏢 Enterprise

💰 $100M Series C on 2022-01

Finance • Software as a Service (SaaS) • Enterprise

CaptivateIQ is a modern sales commission solution that helps businesses to significantly improve revenue performance. By automating and simplifying the entire commission process, it allows sales teams to focus on selling rather than administrative tasks. The platform offers tools for real-time visibility and analytics, which motivate sales representatives and offer insights to sales leaders. CaptivateIQ's solution is flexible, transparent, and designed to scale with growing businesses, offering features like AI-powered intelligence and SmartGrid™ technology. Notably, it caters to various industries such as financial services, manufacturing, media and entertainment, among others, providing a strategic advantage in managing and optimizing sales performance management initiatives.

📋 Description

• Build an AI-Native Education Engine - Reimagine what enablement and education means in SaaS. • Meet Customers Where They Are - Map the real customer journey, identify highest-friction moments, and close the gap between confusion and clarity. • Inform Product Direction - Surface enablement data and customer friction patterns back to Product as actionable input. • Lead & Grow the Team - Manage and develop a team spanning content, learning experience design, training delivery, and knowledge management. • Measure What Matters - Define success by product adoption, feature utilization, time-to-value, support deflection, and retention influence, not course completions.

🎯 Requirements

• 6+ years in customer education, enablement, or learning within B2B SaaS, with team leadership experience. • A transformation track record — you've moved programs from traditional, destination-based training toward more embedded, responsive models. You know what it takes and you've done it before. • Real AI fluency. You've integrated AI tools into content creation, delivery, or personalization workflows. You can speak concretely about what you've tried, what scaled, and what you'd do differently. This is not a "willing to learn AI" role. • Customer-outcome orientation. You think in terms of adoption, time-to-value, and independence — not course completions. • Operational rigor. You can run a high-quality content operation (accuracy, cadence, stakeholder intake, measurement) while simultaneously driving a strategic shift. You don't sacrifice today's programs to chase tomorrow's vision. • Strong technical aptitude — able to internalize complex domains like data modeling, compensation logic, and workflow automation, then make them accessible to non-technical customers. • Data-informed decision making. You instrument programs, define metrics, and connect enablement activity to business outcomes. • Exceptional communication. Clear writing and the ability to align cross-functional stakeholders around a vision that may challenge how they've previously thought about customer education.

🏖️ Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents. • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge. • Annual Stipends: Dedicated funds for your professional development and caretaking needs. • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does. • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future. • Premium Tools: The latest Apple hardware to empower you to do your best work. • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.