Customer Reliability Engineer

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Carbon60

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

💰 Private Equity Round on 2019-01

Cloud Computing • Technology • Security

Carbon60 is a leading Canadian managed cloud services provider that specializes in simplifying cloud management for various organizations. They offer an extensive range of services including managed private, public, and edge clouds, cloud backup and disaster recovery, cloud security, and migration services. Carbon60 is recognized for its expertise in managing complex performance, security, and compliance requirements across multiple sectors including financial services, healthcare, public, and technology sectors. Their cloud solutions are designed to be secure, compliant, and optimized, offering 24x7x365 support with a focus on delivering high-quality, reliable, and flexible cloud-based solutions to empower their clients' cloud journey.

📋 Description

• Lead troubleshooting investigations to bring quicker issue resolution to complex problems impacting our customers. • Act as the customer's technical single point of contact, establishing credibility and building impactful relationships • Own core reliability workstreams: incident response, backup/DR validation, security patching, secure access management, and audit log monitoring • Enabling the Operations team to deliver excellent customer service through great documentation and knowledge transfer • Work with a wide variety customers, industries, and bleeding-edge technologies • Develop skills and contributions through educational and personal growth opportunities

🎯 Requirements

• +7 years of experience in Information technology, preference for cloud engineering, site reliability engineering, infrastructure or platform services operations. • +4 hands-on experience with AWS Cloud infrastructure and ecosystem (EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, ECS/EKS, etc.) • Proficiency with Network and Security troubleshooting (Routing, DNS, Security Groups, ACL’s, WAF, VPN/Bastion access). • Proficiency in at least one scripting language such as Ruby, Python, Bash or Powershell • Proficiency in at least one of the following Infrastructure as Code frameworks: Terraform, CDK, CloudFormation • Previous Production On call 24/7 experience, ideally with an incident management/paging tool (e.g., PagerDuty) - MUST • Previous Windows/Linux server administration and patching experience • Familiarity with at least one of the following monitoring platform: CloudWatch, Grafana, New Relic, Datadog, or Prometheus • Conversational level English required • Experience working with Claude Code, Codex or similar AI driven development environment

🏖️ Benefits

• Competitive compensation package • Retirement Savings Matching Program (RRSP) • Partnership with Perkopolis Discounts • Flexibility & Time Off • Remote first work environment • Flexible work hours & location • Paid parental leave options • Health & Wellness • Employer paid health & dental premiums • GreenShield+ Counselling • Mental Health • $500 in Health Care Spending Account annually