Member Experience Specialist

🕒 June 24

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Carda Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Pre Seed Round on 2020-04

Healthcare • Healthcare Insurance • Wellness

Carda Health is a virtual healthcare company focused on providing at-home cardiopulmonary rehabilitation for individuals with lung and heart diseases. Recognizing that many patients miss out on life-saving care, Carda Health delivers evidence-based, high-standard care directly to patients' homes. Patients are supported by a team of world-class providers, including doctors, nurse practitioners, and clinical exercise physiologists, who personalize rehabilitation plans to meet individual needs. Carda Health offers live interaction and monitoring, using tools sent directly to patients' homes. The service is highly rated by users, with significant improvements reported in health metrics and quality of life after just 12 weeks of participation.

📋 Description

• Welcome new patients and confirm delivery of care packages and equipment • Facilitate initial telehealth visits and conduct care package walkthroughs • Guide patients through device setup and navigation of the Carda Health app • Provide clear instructions and ongoing support to ensure patient comfort with technology and program participation • Manage check-in and check-out processes for telehealth appointments • Coordinate with providers and internal teams to ensure smooth appointment flow and follow-up • Serve as part of the frontline support team for patients, answering questions and resolving issues with empathy and efficiency • Keep patients engaged, motivated, and informed throughout their care journey • Accurately document all patient interactions in Salesforce and related systems • Track care package deliveries, referrals, and enrollment statuses to ensure no patient is left behind • Collaborate with clinical, growth, and operations teams to address patient needs and improve workflows

🎯 Requirements

• 1–3 years of experience in healthcare support, customer success, or another patient-facing role (Telehealth experience preferred) • Strong communication skills, with an ability to connect effectively with older adult populations (65+) • Comfortable with technology and able to quickly learn new software (experience with Salesforce, EHR, or CRM systems are a plus) • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment • Empathetic, patient-focused, and passionate about improving healthcare access and outcomes

🏖️ Benefits

• Fully remote role with a supportive and collaborative team culture • Opportunity to grow and develop within a rapidly scaling healthcare startup • Competitive compensation and benefits package