CTMS Operations Manager

Job not on LinkedIn

🕒 May 7

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CARE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

⚕️ Healthcare Insurance

📚 Education

🎯 Recruiter

💰 Grant on 2021-11

Healthcare Insurance • Education • Recruitment

CARE is a boutique provider of high-quality, accredited carers for the Aged Care and Early Learning industries. It specializes in matching experienced professionals, recent graduates, and students with job vacancies in these sectors, facilitating rewarding career placements. CARE aims to support clients and carers by providing effective staffing solutions and contributing to their success in the industry.

📋 Description

• The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements. • This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), SSU, Source, Study Ops, and QA, and lead for CTMS-sourced operational reporting. • The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs.

🎯 Requirements

• Deep working knowledge of CTMS configuration, study builds, and operational governance (Experience with Conductor, Florence, Veeva, or comparable CTMS preferred) • Proven people management skills: hiring, coaching, performance management and capacity planning • Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams • Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing • Strong written/verbal communication, documentation skills, and attention to detail • Familiarity with ICH-GCP, SOPs, and audit processes • Bachelor’s degree preferred (or equivalent experience) • 5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience • Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications

🏖️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays • 100% Employer paid medical, dental, and vision insurance plan options • Health Savings Account and Flexible Spending Accounts • Bi-weekly HSA employer contribution • Company paid Short-Term Disability and Long-Term Disability • 401(k) Retirement Plan, with Company Match