Transplant Account Manager

🕒 April 28

☕ Washington – Remote

☕ Washington – Remote

💵 $230k - $260k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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CareDx, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🧬 Biotechnology

💊 Pharmaceuticals

☁️ SaaS

Biotechnology • Pharmaceuticals • SaaS

<CareDx, Inc. > CareDx, Inc. is a healthcare-focused company that develops diagnostic tests, laboratory services, and digital solutions specifically for transplant patients and providers. Its offerings include cell-free DNA tests (AlloSure) for monitoring organ injury, HLA typing products for matching, transplant lab services, digital patient management apps and EMR integrations, and pharma services to support clinical development. CareDx serves transplant centers, clinicians, patients, and biopharma partners to improve organ transplant outcomes across kidney, heart, and lung care.

📋 Description

• Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. • Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. • Develop and execute strategic plans to drive business growth and achieve sales targets. • Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. • Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies. • Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. • Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. • Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. • Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

🎯 Requirements

• Bachelor’s degree required, advance degree (e.g., MBA) preferred • Minimum of 10 years sales or strategic account management experience in the healthcare industry • Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments • Track record of developing effective account strategies that maximize business outcomes • Strong written and oral communication & organizational skills • Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel • Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

🏖️ Benefits

• Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers/ • In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.