Technical Support Engineer – Telematics

🕒 January 31

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Teltonika

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🔌 API

🤖 Artificial Intelligence

📡 Telecommunications

API • Artificial Intelligence • Telecommunications

Teltonika is a leading company specializing in the development and manufacturing of Internet of Things (IoT) solutions. With over 20 million devices designed and produced in Lithuania, their products are sold globally through a network of offices in 20 countries. The company focuses on various business units, including telematics, telemedicine, networking solutions, and EV charging, while also aiming to cultivate a talented workforce dedicated to innovation and customer satisfaction in the IoT sector.

📋 Description

• Work with a range of Teltonika Telematics GNSS tracking devices that integrate technologies such as Bluetooth, CAN bus, RS232/RS485, and 1-Wire • Recommend integration approaches for implementing our devices across various use cases • Arrange and define technical tasks for custom development projects and coordinate solution delivery to clients • Troubleshoot, assist, and advise clients via a dedicated ticketing system or through online meetings and chat as needed • Communicate with international corporations offering car sharing, rental, fleet management, and other vehicle telematics services • Collaborate with R&D, Quality Assurance, and Project Management teams to maintain projects and ensure timely delivery of solutions to clients • Opportunity for business trips to visit clients and support direct implementation of Teltonika devices in their use cases • Support colleagues and customers by preparing wiki documentation and delivering training

🎯 Requirements

• Excellent communication skills, with fluent written and spoken English (additional languages are an advantage) • Education or prior work experience in telecommunications, electronics, computer science, or engineering • A passion for helping others, a caring attitude, and a willingness to grow and broaden technical knowledge • Analytical and creative problem-solving skills and a troubleshooting mindset • Understanding or basic knowledge of telecommunications technologies (2G, GPRS, 3G, 4G), CAN bus, and BLE • Familiarity with ticketing platforms (e.g., Jira, GitLab, OpenProject, ServiceDesk) is an advantage • Customer service experience is an advantage

🏖️ Benefits

• Cartão Caju: meal allowance of R$35 per working day, R$750 monthly flexible balance, and an additional R$9 per working day • Coffee and fresh fruit provided in the office • TotalPass and SESC membership • Health insurance, dental care, and life insurance • Regular office celebrations and events • Leadership development, including regular external coaching for managers • Annual employee engagement surveys