Bilingual Consumer Sales Associate

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Provide telephone support for e-commerce and insurance clients. • Identify customer needs and provide optimal or alternative product solutions to meet those needs. • Educate potential clients on their insurance options, provide quotes, and close sales. • Responsible for in-depth knowledge of products and services offered, learning about products, and staying up to date on new product or policy changes. • Accurately enter pertinent customer data and make changes to existing policies. • Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment. • Familiarity with AI tools like ChatGPT and similar technologies can help enhance productivity and support innovative problem-solving in daily tasks.

🎯 Requirements

• Six (6) to twelve (12) months in a customer service or sales environment. • Post-secondary education is highly preferred. • Possess Accident and Sickness license or willing to become licensed. • Possess TICO certification or willing to become certified. • Ability to pay close attention to detail and multi-task. • Demonstrate superb customer service skills, a strong customer focus, and commitment to customer satisfaction. • Fluency in French is required.

🏖️ Benefits

• Our employees play an integral part in our success as a business. • Caring for your health and wellbeing is key priority for us. • We build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. • Offering a large variety of courses and targeted development programs.