Senior ESM Consultant – ServiceNow SME, GRC, IRM

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🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $70.2k - $170k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

🏨 Hospitality

✈️ Travel

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Translate complex regulatory requirements and enterprise risk strategies into scalable, secure, and automated workflows • Lead the technical design and implementation of ServiceNow GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM) • Build and oversee automated indicators, control testing workflows, and evidence collection processes to reduce manual intervention and improve audit readiness • Define and enforce coding best practices specifically for IRM data models, ensuring solutions are upgrade-safe and aligned with the ServiceNow CSDM (Common Service Data Provider) framework • Design secure integrations between the GRC suite and external data sources (e.g., Azure AD, BitSight, Security Operations, and Financial systems) to provide a real-time view of the firm's risk posture • Mentor a team of developers in GRC-specific configurations, including Advanced Risk Assessments, PA (Performance Analytics) for risk dashboards, and UI Builder for executive reporting • Be a bridge between Technology, Information Security, Legal, and Internal Audit to translate "legalese" and policy into functional technical requirements • Manage technical debt within the GRC scope, driving proactive performance tuning and ensuring the platform scales with our international growth

🎯 Requirements

• 7+ years of experience in ServiceNow development and platform engineering • 3+ years of deep technical expertise specifically within the ServiceNow GRC/IRM ecosystem • Lead technical teams through complex, multi-module implementations • Advanced proficiency in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and the IRM/GRC Metadata structure • Experience with risk frameworks (NIST, ISO, COBIT, or SOC2) and how they map to technical controls within ServiceNow

🏖️ Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade • Company paid holidays • Personal Days • Sick Leave • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) • Life and disability insurance • Employee assistance programs • Other benefits as provided by local policy and eligibility