Minor Hotels Europe and Americas
10,000+ employees
Founded 1978
👥 B2C
💰 Post-IPO Equity on 2018-05
B2C • Hospitality • Travel
Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.
Team Lead – Customer Care
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🔥 0 minutes ago
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Minor Hotels Europe and Americas
10,000+ employees
Founded 1978
👥 B2C
💰 Post-IPO Equity on 2018-05
B2C • Hospitality • Travel
Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.
📋 Description
• Digitally resolve customer issues with professionalism and integrity • Handle a team size of minimum 10-15 associates • Ensure customer satisfaction and retention
🎯 Requirements
• Minimum 5-7 years of international contact center experience • Strong ability to manage multiple tasks while prioritizing requests • Good technical knowledge and troubleshooting skills • Familiarity with Microsoft Office applications • Stellar customer service skills and the ability to de-escalate customer frustration • Strong Communication & Customer Service Skills • Experience in performance management of a team size of minimum 10-15 associates
🏖️ Benefits
• Remote work requiring a secure workspace and effective internet connectivity
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