Veeva Application Support Engineer

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Participate in the management and support of Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. • Ensure high system availability, regulatory compliance, and seamless user experience. • Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required). • Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines. • Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations, CAPA, Change Control), Veeva Vault RIM, Veeva Clinical. • Configure and enhance Workflows, forms, and business rules, Object configurations and metadata, Reports and dashboards. • Support integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems.

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, or related field • 5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM) • Strong understanding of Cloud-based SaaS platforms & Configuration (workflows, objects, lifecycles) • Experience with API integrations (REST/SOAP) • Data migration and validation • Reporting tools • Advanced English Communication

🏖️ Benefits

• Work on meaningful projects that use technology to solve real-world challenges. • Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies). • Access continuous learning through internal academies, certifications, and mentorship.