Pod Support Engineer

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. • Own client communication , building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. • Manage your ticket queue with precision , prioritizing effectively and handling warm transfer escalations with a calm, confident approach. • Contribute to a knowledge base that actually works , creating and refining documentation that empowers the entire team to succeed. • Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. • Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. • Lead by example , upholding our commitment to accountability, proactive service, and stellar customer support.

🎯 Requirements

• Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies. • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP. • Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi. • A passion for excellent customer service and a proven ability to build trust and defuse tough situations. • A track record of creating heavy internal documentation that helps your teammates grow and learn. • Experience with Remote Access Solutions like Remote Desktop and RemoteApps. • An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

🏖️ Benefits

• A culture where you are more than a number. • Access to world-class tools and documentation that's actually useful. • Real opportunities for growth through team-led training and exposure to cutting-edge technology. • A company that rewards initiative , values growth, and supports your professional journey. • A team that listens, learns, and collaborates to win together.