Customer Care Specialist

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Cafeyn

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Private Equity Round on 2020-11

Cafeyn has been pioneering the information streaming industry since 2006. Our ambition to become the go-to platform to access information remains boundless. We now present you Cafeyn. We are on a clear mission.When others see information as a bunch of content,We see it as precious knowledge that needs to be spread with great care.When others consider one side of the story to be enough,We believe we need more information before forming an opinion.When others think curiosity is a failing,We believe being curious reflects our individuality. We believe the unknown is as interesting as the known.We believe curiosity is key to a better understand each other.We believe everybody should empower its curiosity.We believe curiosity makes us more human.Feel free to be curious.Cafeyn in numbers: - +2M downloads of the application on iPad since its launch in January 2011 - Most profitable app of 2012 (highest grossing revenue on the App Store) - 2 500 press titles in our catalog - 450 publishing company as partnersJOBS >> https://careers.cafeyn.co/

📋 Description

• You will join the Customer Care team and be responsible for handling our users’ daily requests. • Comfortable both speaking and writing, you handle customer requests via email, phone, and social media. • Ensure high-quality customer relationship follow-up in line with our KPIs. • Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams. • Contribute to the continuous improvement of the service by proactively suggesting improvements.

🎯 Requirements

• Previous experience on a similar role • English and German: reading, writing, and speaking proficiency • Excellent verbal communication skills • Flawless written communication and spelling • A dynamic personality with a humble mindset • You are patient, empathetic, and detail-oriented • You are comfortable in a digital environment and with everything it involves • You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes • Autonomous, with excellent interpersonal skills and a strong team spirit • A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that “the best support is no support.” • Finally, you share our values of excellence, curiosity, and proactivity.

🏖️ Benefits

• Health insurance • Flexible working hours