Customer Education & Enablement Manager

🕒 May 21

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shine

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 $9.3M Series A on 2018-09

Finance • Fintech • B2B

Shine is a company that provides online professional accounts and administrative support for small businesses, freelancers, and self-employed individuals. Their mission is to help these businesses save time and focus on their core activities by offering user-friendly products accessible via computer, phone, or tablet, and a responsive support team. Shine is committed to building a responsible business, participating in programs like B-Corp and 1% for the Planet, and providing an innovative work environment. With over 300 employees and 150,000 businesses served, Shine is continuously developing its services and products to revolutionize banking and administrative experiences for entrepreneurs.

📋 Description

• Define and own the global customer education and enablement strategy. • Design scalable learning journeys that combine human expertise with intelligent content delivery. • Manage global education platforms — including help centers, LMS, and in app guidance solutions. • Align with Product, Marketing, and Support to ensure education reflects current product reality and customer needs. • Serve as bridge between Product & Product Marketing to CS teams for updates and releases. • Maintain and evolve the global knowledge to support both customer learning and AI assistant usage. • Use data and automation to personalize learning paths and measure education effectiveness. • Continuously optimize content quality, structure, and accessibility across all languages and markets. • Report the impact of education programs on adoption, satisfaction, and retention KPIs.

🎯 Requirements

• Min 5+ years of experience in customer education, enablement, lifecycle management or product learning functions, ideally within SaaS, fintech, or B2B software organizations. • Proven track record of building and scaling global education programs that measurably improve activation, adoption, and retention. • Experience in establishing learning frameworks and knowledge infrastructures (Help Centers, Academies, LMS, or in‑app guidance systems). • Demonstrated ability to implement structured knowledge management practices — creating consistency, localization processes, and accessibility across markets and teams. • Exposure to AI‑supported learning and knowledge platforms; able to design education ecosystems that are accessible for both people and AI systems. • Skilled at driving cross‑functional collaboration with Product, Marketing, and Customer Success to transform complex topics into clear, engaging learning journeys. • Confident in strategic planning while remaining hands‑on with content design, measurement, and iteration. • Strong background in content strategy, instructional design, and knowledge architecture supporting both customer education and internal enablement. • Data‑driven mindset connects learning engagement and performance metrics to customer outcomes. • Experience with AI‑assisted content management and foundational understanding of how structured knowledge supports AI search and assistant technology. • Fluency in both English and French is required; proficiency in additional European languages would be considered an advantage.

🏖️ Benefits

• Flexible work arrangements • Professional development