Customer Care Specialist

🔥 14 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Answer support tickets and follow client issues • Train clients during onboarding and throughout their subscription, including weekly and spontaneous training • Update and redact Help Center knowledge-base articles with tips, instructions, and recent developments • Follow processes and organization with the Product & Tech Team • Participate in side projects to develop Customer Care organization, tools, and processes • Contribute to new touchpoint initiatives and Customer Satisfaction monitoring • Assist the Customer Care Team Lead with daily work and Care-related projects

🎯 Requirements

• Fluent in English and either German or Spanish, written and spoken • First experience in Customer Care or Customer Support within a B2B SaaS environment • Strong soft skills: empathy, organization, self-motivation, autonomy, enthusiasm, and open-mindedness • Proactive approach • Strong attention to written and verbal communication • Comfortable managing a high volume of customer requests, prioritizing effectively, and staying organized • Interest in digital marketing, social media, and/or influencer marketing • Experience with Intercom is a nice-to-have • A third language is a plus • Must be based in Europe

🏖️ Benefits

• Full remote work with European hubs and access to 400+ coworking spaces worldwide • Monthly and quarterly in-person team-building events • Package linked to the market and not based on location • Stability and resources of a profitable group with the agility of a scale-up • Continuous training opportunities • Career development support