Systems Engineer – Escalation

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🕒 April 24

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team.blue

1001 - 5000 employees

☁️ SaaS

🛍️ eCommerce

SaaS • eCommerce • Technology

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Providing escalated in-depth support to our customers using email/ticketing, live chat and telephone. • Supporting our internal teams with technical escalations and liaising with vendors • Deploying new customer services • System administration, ongoing management and upgrades.

🎯 Requirements

• Multi-year strong hosting experience, especially covering cPanel, WHM, Plesk and Windows Server. • Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps. • Thorough understanding of key internet protocols and technologies. • Able to demonstrate and apply a process-driven and security-focused mindset. • Understanding around programming languages; PHP, Python and shell scripting • Strong troubleshooting skills. • Knowledge of computer hardware diagnostics (Dell servers being an advantage)

🏖️ Benefits

• Enhanced holiday scheme • Birthday bonus

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