Telecommunication Engineer

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🕒 April 24

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Dwelly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏠 Real Estate

🤝 B2B

💰 Seed on 2024-05

Real Estate • B2B

Dwelly is an acquisitions and succession-planning platform focused on independent UK lettings agencies. It offers free valuations, competitive cash-out offers, and tailored exit deals while preserving agency branding and client relationships. Dwelly runs a transparent, collaborative due diligence process and uses technology and AI to modernize operations post-acquisition, enabling owners to exit smoothly and profitably.

📋 Description

• Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). • Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations. • Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness to ensure uninterrupted communication. • Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows. • Support all telecommunication components integrated into the CRM, including log checking, troubleshooting, template management, and logic modifications. • Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions in collaboration with developers and technical partners. • Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. • Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. • Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions. • Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. • Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. • Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth.

🎯 Requirements

• Strong communication skills and fluency in English. • Higher degree education. • Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations. • Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels. • Ability to work with APIs, logs, JSON, webhooks, and provider documentation. • Strong problem-solving skills – ability to approach challenges logically and propose practical solutions. • Experience with Twilio, Vonage, Voximplant, or similar providers. • UK number porting experience. • WABA operational knowledge. • Email deliverability / blacklist management expertise. • SQL and spreadsheet analysis skills. • Contact centre or high-volume communications environment experience.

🏖️ Benefits

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team • Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success