Senior Manager, Capacity Planning, Reporting

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $94.1k - $164.8k / year

⏰ Full Time

🟠 Senior

👔 Manager

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CareSource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 30+ years

⚕️ Healthcare Insurance

Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Develop staffing strategy to optimize resources to meet regulatory and quality requirements • Oversee and approve external reporting to regulatory partners • Maintain ongoing staffing plan aligned with budget requirements • Deliver regulatory and contractual required reporting • Partner with cross functional stakeholders to identify root cause of missed metrics • Lead change initiatives that are data-driven • Develop and implement departmental strategy for continuous improvement

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or related field required • Master's degree is preferred • Seven (7) years of experience in call center forecasting, workforce management, and/or call center data analysis required • Five (5) years Management experience leading teams of analysts, with a focus on data analytics and data driven decision making required • Experience in a multi-site call center operation with at least 500 seats required • Experience with CRM and WFM software required

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities • Bonuses • Wellness programs