CareXM
501 - 1000 employees
Founded 2008
🏥 Healthcare
☁️ SaaS
🤝 B2B
💰 Private equity on 2020-12
Healthcare • SaaS • B2B
CareXM is a care coordination partner that provides nurse triage, patient engagement, and medical answering services tailored for home-based care and provider organizations. Their platform offers 24/7 nurse triage (<35s avg speed to RN), proactive outbound patient engagement, AI-powered documentation, EMR integrations, and telemedicine support to reduce clinician burden, standardize workflows, and improve reimbursement alignment. CareXM supports thousands of provider organizations nationwide and leverages data from 2M+ annual interactions to inform operations and care delivery.
Patient Support Customer Service Representative
🔥 1 minute ago
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CareXM
501 - 1000 employees
Founded 2008
🏥 Healthcare
☁️ SaaS
🤝 B2B
💰 Private equity on 2020-12
Healthcare • SaaS • B2B
CareXM is a care coordination partner that provides nurse triage, patient engagement, and medical answering services tailored for home-based care and provider organizations. Their platform offers 24/7 nurse triage (<35s avg speed to RN), proactive outbound patient engagement, AI-powered documentation, EMR integrations, and telemedicine support to reduce clinician burden, standardize workflows, and improve reimbursement alignment. CareXM supports thousands of provider organizations nationwide and leverages data from 2M+ annual interactions to inform operations and care delivery.
📋 Description
• Answer incoming calls from patients and their families • Provide support and information about healthcare services • Triage calls and route them to the appropriate department • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure their satisfaction
🎯 Requirements
• Must be 18 years or older • High school diploma or GED • 6+ months of customer service experience • Basic computer skills • Strong verbal and written communication skills • Ability to work independently and as part of a team • Ability to handle stressful situations • Willingness to learn and grow • Must be able to pass a background check for pre-employment screening
🏖️ Benefits
• Paid training • Paid time off • Bonus program • 401(k) plan • Life insurance • Employee assistance program
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