Head of Service

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 11%

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Carrier Commercial Refrigeration

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

Carrier Commercial Refrigeration is a leader in providing innovative solutions for residential and commercial HVAC systems, as well as cold chain management. With a focus on health, sustainability, and energy efficiency, Carrier develops products that ensure safety and comfort in homes and buildings while also optimizing the logistics of food and medicine preservation. Through its state-of-the-art technology and commitment to quality, Carrier inspires confidence in its customers by delivering reliable solutions designed to meet modern challenges and improve indoor air quality.

📋 Description

• Own and manage the local Service P&L, with full responsibility for revenue and costs • Analyse P&L monthly and take immediate actions when required, aligned with the Service Operations Lead • Lead the Local Service Organization • Communicate results and central expectations regularly to the local Service Team • Analyse operational KPIs monthly and take corrective actions as needed • Manage customer relationships • Manage subcontractors, including pricing, SLAs, capacity, qualification, and EHS • Implement and follow Commercial and Operational Principles • Analyse Key Account data, including sales and margin per customer/contract, and take corrective actions • Re-adjust pricing of local contracts and labour rates according to inflation and cost increases • Develop the Service Business • Attract, hire, train, and develop field technicians with support from HR, service specialists, and CO2OLacademy • Review standard processes (Certification L1–L3) to ensure efficiency and adjust them when required • Execute central initiatives and follow CCR strategy • Participate in centrally organized reviews and calls; prepare and propose corrective actions when required • Manage claims and disputes

🎯 Requirements

• Fully understand the P&L structure (from revenue to costs and absorption) • Know how to influence the P&L with operational KPI's with specific actions • Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them • Understand all Service standard processes • Business Judgement – understanding the market situation, customer segment, sales potential, and competition • Understand customer needs and provide expected services – aligned with financial targets • Deliver positive results in the agreed timeframe • Drive change by leading with example, demanding results and create a winning culture • Pro-actively take actions to improve local performance and share best-practices • Expert in teamwork – creating a productive, positive, and inspiring environment • Strong communication and leadership skills • Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams • Customer and service orientated - as well as a high degree of initiative and resilience • English language - advanced • Technical Education – general management - leadership

🏖️ Benefits

• Competitive Salary: Attractive compensation package commensurate with experience • Dynamic and inclusive work culture with a focus on innovation and collaboration • Opportunities for continuous learning and career advancement within a global company • Comprehensive benefits package