Associate Director – Commercial Parts Sales and Customer Solutions

🕒 May 19

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $143k - $286k / year

⏰ Full Time

🟠 Senior

🤑 Sales

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Own the development of multi-year commercial parts growth strategies aligned to overall business, revenue, and margin objectives • Translate market insights, customer segmentation, and performance data into actionable sales plans and prioritized growth initiatives • Identify and scale new revenue opportunities including customer programs, targeted offerings, pricing strategies, and service-based solutions • Partner with Finance to assess ROI, margin impact, and growth of trade-offs to ensure profitable execution • Lead and design customer solutions that simplify buying, increase delivery confidence, and drive repeat purchase behavior • Define differentiated parts offerings tailored to customer needs and market segments • Partner with Customer Service and Sales teams to ensure clear value messaging, adoption, and execution of customer programs • Lead cross functional collaboration across Sales, Supply Chain, Operations, Digital, Finance, and Marketing • Establish KPIs and success metrics for sales growth, customer adoption, and solution performance • Monitor performance trends, identify gaps, and implement corrective actions to ensure targets are met or exceeded • Develop, mentor, and lead teams supporting sales growth and customer solutions

🎯 Requirements

• Bachelor's degree • 8+ years of experience in commercial strategy, sales planning, customer solutions, or aftermarket parts leadership • Proven track record of growing and leading a team driving revenue growth through structured sales strategies and cross functional execution • Strong business acumen with the ability to translate strategy into execution • Experience in Commercial HVAC, aftermarket parts, or a related industrial services environment • Strong leadership and stakeholder influence skills across matrixed organizations • Analytical mindset with experience leveraging data and insights to drive decisions • Excellent communication skills with both executive and frontline audiences.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance