Customer Success Manager

Job not on LinkedIn

🕒 April 1

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cartful Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

☁️ SaaS

💰 $1.3M Venture Round on 2021-06

eCommerce • SaaS • Marketing

Cartful Solutions is a company that specializes in enhancing the shopper experience with personalized, interactive shopping tools. They offer product finder quizzes and mobile commerce solutions like Cartful Cards, designed to increase customer engagement and conversions, particularly targeting Gen Z and Millennials. Their platform integrates seamlessly with existing eCommerce websites, helping brands to collect valuable zero-party data that can be used for privacy-safe marketing and personalized experiences. Cartful Solutions is focused on driving mobile conversion rates and providing unique, customization opportunities for brands to improve customer interactions.

📋 Description

• Build relationships with core and secondary stakeholders, exploring additional areas of account growth • Engage in proactive account management to help secure the annual contract renewal • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client’s performance dashboard to their specific needs • Monitor client data to identify areas for account optimization • Make sure that each client account is always working and making strong product recommendations • Transcribe client requests into clear, descriptive and actionable development tickets • Keep clients updated with progress on all outstanding development tickets & service requests • Request and deliver case studies, client quotes and referrals

🎯 Requirements

• Bachelor’s degree in business, marketing, ecommerce or related field • 3+ years of professional client management experience in a fast growing startup environment • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders • Previous experience in a startup environment • Previous experience working with ecommerce brands • Familiarity with Google Analytics and Google Data Studio • Experience collaborating with developers

🏖️ Benefits

• Health insurance • Flexible work arrangements