Senior QA Engineer

🔥 20 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 20%

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Caylent

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2022-11

Consulting • Logistics • Marketing

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using AWS. As a premier AWS consulting partner, Caylent specializes in DevOps-as-a-Service, IaaS, DevOps, SaaS, and various cloud technologies including Amazon Web Services and Google Cloud Platform. The company focuses on empowering organizations through technology to thrive in a software-defined world and drive innovation.

📋 Description

• Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations • Build test plans validating AI agent behavior, including intent recognition, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions • Validate legacy-to-Connect migrations through parallel-run testing, flow conversion verification, and data migration validation • Define and track quality metrics and report release readiness to delivery leads and customer stakeholders • Build, maintain, and execute manual and automated IVR and web application test suites • Perform Playwright E2E/API, Cypress, Selenium, integration, contract, and end-to-end testing against Amazon Connect and serverless backends • Test custom Agent Workspace experiences • Validate event-driven AWS backends • Execute phased rollout and cutover validation for live contact centers • Verify CloudWatch monitoring and alerting coverage before go-live • Participate in production incident triage, reproduce defects, and validate fixes • Perform security and compliance validation, including IAM, DevSecOps scans, and encryption standards • Partner with engineers to shift testing left and review acceptance criteria • Run UAT sessions with customer stakeholders and drive defects to resolution • Contribute reusable automated suites, test data sets, and QA checklists • Mentor junior QA engineers on contact center testing patterns and quality standards

🎯 Requirements

• 8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms • Hands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting • Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing • Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions) • Working knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior • Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders • Familiarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflows • Current legal authorization to work in Mexico; Caylent is not able to sponsor visa or work permit applications • Preferred: Contact center migration testing experience (Avaya, Genesys, Connect, NICE) • Preferred: Experience with AI observability/trace validation or accessibility engineering • Preferred: AWS certifications • Preferred: Contact center operations fluency • Preferred: Consulting or client-delivery background • Preferred: Hands-on experience with Cyara or Botium

🏖️ Benefits

• 100% remote work • Medical Insurance for you and eligible dependents • Generous holidays and flexible PTO • Competitive phantom equity • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture

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