Customer Support Specialist, Italian Market

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CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers • Provide technical support and guidance on software functionality, system configuration, and network settings • Assist with account access, subscriptions, application use, and content-related queries • Handle complaints with empathy, professionalism, and efficiency • Maintain accurate records of customer interactions and follow-ups using internal tools • Represent the brand with enthusiasm, clarity, and care

🎯 Requirements

• Fluent Italian speaker (C2/native) and strong English (minimum B2) • Strong communication and active listening skills • Problem-solver with a customer-first attitude • Tech-savvy with basic troubleshooting knowledge • EU citizenship or valid work permit to work in Portugal • Good internet connection and quiet workspace at home

🏖️ Benefits

• Performance bonus: up to €100/month (paid over 12 months) • Meal allowance: €7.23 per worked day (net) • Transport allowance: €20/month • Private health insurance: 100% covered after 6 months • 100% remote work from continental Portugal • International team and continuous learning environment