CBT
11 - 50 employees
Founded 2001
🤝 B2B
🤖 Artificial Intelligence
🥽 AR/VR
B2B • Artificial Intelligence • AR/VR
CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.
Dutch Customer Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇳🇱 Dutch Required
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CBT
11 - 50 employees
Founded 2001
🤝 B2B
🤖 Artificial Intelligence
🥽 AR/VR
B2B • Artificial Intelligence • AR/VR
CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.
📋 Description
• Manage end-to-end customer interactions (phone, email, chat) related to online orders • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Review and process order-related data and business requests • Collaborate with couriers, financial institutions, and internal teams • Ensure strict compliance with PCI & GDPR policies • Analyze and resolve complex cases, escalating when necessary • Contribute to continuous improvement of customer experience and team performance
🎯 Requirements
• Dutch near native, English proficiency (B2 or higher) – written & spoken • Strong communication and problem-solving skills • High attention to detail and accuracy • Ability to work independently and make decisions confidently • Comfortable handling sensitive/confidential data • KPI-driven mindset with a proactive attitude • Team player who values collaboration and accountability • Nice to have: Experience with SAP or back-office tools • Previous customer support or e-commerce experience
🏖️ Benefits
• Meal allowance: 7€/day • Performance bonus • Holiday & Christmas allowances included • 100% Remote work (within continental Portugal) • Career growth opportunities in an international environment
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