Dutch-Speaking Customer Support Specialist

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CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Manage end-to-end customer interactions (via phone, email, and live chat) in Dutch and English • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Partner with logistics/courier services, financial institutions, and internal departments to solve complex issues • Handle sensitive customer data securely, complying with GDPR and PCI standards • Contribute ideas to optimize processes and elevate overall team performance

🎯 Requirements

• Native or near-native Dutch speaker • Strong command of English (B2 or higher) • Excellent communication, empathy, and active listening • Structured, detail-oriented professional • Goal-oriented and proactive mindset • Previous experience in customer service, e-commerce, or tools like SAP (nice to have)

🏖️ Benefits

• Fully Paid Training • Meal Allowance: 7.00€ net per working day (approx. 140€–150€ net extra per month) • Performance Bonus: Monthly bonus based on quality and efficiency targets • Growth: Concrete career pathing and internal promotion opportunities • Equipment: We provide all the necessary IT hardware for your home office