Italian-Speaking Customer Service Advisor

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🕒 June 30

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CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Handle inbound customer inquiries via phone, email, and chat • Provide accurate information about products, orders, and services • Assist customers with order processing, account management, cancellations, and complaints • Prepare, maintain, and review purchasing-related documentation accurately • Ensure a high level of customer satisfaction by resolving issues professionally • Identify opportunities for cross-selling and additional customer support when appropriate • Contribute to continuous improvement initiatives and customer experience excellence

🎯 Requirements

• Native or near-native Italian (C2 level) • Good English communication skills (B2 level) • At least 6 months of experience in customer service, retail, or a similar customer-facing role • Strong communication and problem-solving skills • Ability to work independently in a remote environment • Customer-oriented mindset with attention to detail • Previous experience in cross-selling is considered an advantage

🏖️ Benefits

• Performance Bonus: up to €100 gross/month (paid over 12 months) • Meal Allowance: €7.63 net/day • Relocation Support • Shared accommodation provided for up to 12 months • All utilities included