Senior Support Representative

Job not on LinkedIn

🔥 12 hours ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CCBill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

CCBill is a leader in online payment processing services, offering comprehensive solutions for merchants around the globe. Founded in 1998, CCBill has established itself as a trusted provider for secure transactions, catering to over 30,000 internet businesses daily. The company's services include an advanced subscription and billing automation platform, fraud protection, and 24/7 customer support. CCBill supports various industries including eCommerce, high-risk businesses, adult content, dating, live cams, and more, ensuring seamless payment processing and consumer trust. With a focus on innovation, CCBill provides tools for billing and invoicing, as well as resources for eCommerce expansion and merchant growth.

📋 Description

• Provide an advanced level of troubleshooting support for complex problems and enquiries from Consumer Support Representatives • Assist CSRs with issue escalation and resolution • Ensure proper escalation channels are managed • Assist management with phone, email, and live chat queue management strategies • Coach and mentor CSRs to reinforce continued education • Resolve escalated customer and webmaster issues to satisfaction • Understand queue service level expectations and assign available staff appropriately to ensure service levels are met

🎯 Requirements

• Advanced understanding of internal systems and policies and procedures • Ability to recognise tasks that need to be completed and then accomplish them with direction from supervisors • Ability to think critically while resolving customer and merchant issues • Demonstrated ability to handle high levels of stress • Ability to stay focused on the task at hand, ensuring that timelines are met and operations are not adversely impacted • Excellent English language skills, both verbal and written • Availability to work Sunday–Thursday, 12AM–8AM • Location: Serbia

🏖️ Benefits

• Full-time employment • 40h/week schedule